Reference

How We Handle Your Data and Account

We keep our legal policies straightforward so you know exactly how your account data is stored, how your bKash, Nagad or Rocket transactions are processed, and what rights you hold over your personal information.

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play8 How We Handle Your Data and Account
DATA HANDLING PRACTICES

Explore How We Protect Your Account Data

We handle your information with clear internal rules about who can access it, how long we keep it, and what happens if you ask us to remove it. Below are the specific practices we follow so you understand what goes on behind your account dashboard.

Encryption in Transit

Every piece of data moving between your device and our servers — whether you are depositing via bKash or updating your profile — travels through encrypted channels. We do not transmit sensitive account details in plain text at any point in the process.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. You can clear or block these from your mobile browser settings. Blocking session cookies means you will need to log in each visit.

Account Security Layers

Your account is protected by your password and a one-time PIN sent to your registered mobile number. If you log in from an unfamiliar device, we trigger an additional verification step before granting access to your wallet or transaction history.

Data Retention Period

We retain your transaction records and identity documents for the period required to resolve any outstanding account queries or disputes. Once that window closes and no active obligation remains, we archive and then permanently remove your personal records.

Who Can Access Your Data

Only specific team members handling compliance, payment processing through Nagad or Rocket, and direct support queries have access to your personal details. Access is role-based and logged, so we know exactly who viewed what and when.

How to Request Changes

You can ask us to correct inaccurate details, export a copy of your data, or delete your account entirely. Submit your request through live chat, email, or the in-app form, and we will confirm the action taken within a reasonable timeframe.

POLICY CONTACT PATHS

Open a Policy Request With Our Team

If you have questions about how your data is used, need a correction, or want to request deletion of your account records, our support team handles policy queries through dedicated channels. We aim to acknowledge every policy-related request promptly and resolve straightforward queries without back-and-forth delays. You can reach us through the paths below.

Live Chat Open the chat widget from any page on play8 and select the data or policy category. An agent will confirm your identity via your registered mobile number linked to bKash, Nagad, or Rocket before proceeding with your request.
Email Support Send your policy query to the email address listed in your account settings. Include your registered username and a brief description of what you need — data export, correction, or deletion — and we will respond with next steps.
In-App Request Form Head to your account settings, tap the legal section, and submit a structured request form. This routes directly to our compliance queue, and you will receive a confirmation reference number immediately on screen and via SMS.

Check Common Legal and Data Questions

These are the questions our support team receives most often about data, privacy, cookies, and account rights. If your question is not here, reach out through any of the contact paths above.

We collect your name, mobile number, email address, and the identity details needed to verify your account. If you deposit through bKash, Nagad, or Rocket, we also store the transaction reference for your records and dispute resolution.

Yes. Open a data export request through live chat, the in-app form, or email. We will compile your account information, transaction history, and any stored identity documents into a downloadable file and notify you once it is ready.

Contact support through any channel listed on this page and request full account deletion. We will confirm your identity, close the account, and begin removing personal data once any pending transactions or disputes are fully resolved.

We do not sell or share your data with unrelated companies for their own marketing. Payment processors like bKash, Nagad, or Rocket receive only the details required to complete your transaction. No additional sharing occurs without your explicit permission.

We use session cookies to keep you logged in and preference cookies for language and display settings. You can block or clear them from your browser settings at any time. Blocking session cookies means you will need to log in again each visit.

Transaction records linked to your bKash, Nagad, or Rocket deposits and withdrawals are retained as long as they may be needed for dispute resolution or account verification. After that obligation ends, we archive and permanently remove them.

Access to play8 depends on your local law and eligible regions. We do not make claims about universal availability. If you are in a supported region and can verify your identity, you can open and use an account through our standard process.

Reach out through live chat or the in-app request form, specify what needs correcting, and we will update the record after confirming your identity. Corrections to payment-linked details may require additional verification via your mobile wallet provider.

All payment data transmitted between your device and our servers is encrypted. When you confirm a deposit from your bKash, Nagad, or Rocket app, the transaction reference travels through secure channels and is never stored in plain text on our end.

Yes. When we update our data handling or cookie policies, we send a notification to active account holders via email or in-app message. The updated version is also published here with the revision date clearly shown at the top of the page.

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