Reference

How play8 Handles Your Personal Information

We collect only what we need to run your account, process your payments through bKash, Nagad or Rocket, and keep your wallet secure. This policy explains exactly what data we hold, why we hold it, and what choices you have.

Account Data ProtectionPayment Info HandlingYour Rights ExplainedCookie PracticesData Retention Rules
play8 How play8 Handles Your Personal Information
DATA HANDLING IN PRACTICE

Explore How We Protect What You Share

We handle your data the way you would expect a platform processing bKash, Nagad and Rocket transactions to operate — with care around payment credentials, session activity and personal identification. Every layer below describes a specific part of our data lifecycle so you know exactly what happens behind the account screen.

Encryption at Rest

Your personal details and payment references are encrypted when stored on our servers. Even internal staff access is restricted by role, so only authorised personnel involved in account operations can view specific records tied to your profile.

Cookie Usage

We use functional cookies to keep you logged in and remember your preferences like language and lobby layout. Analytics cookies help us understand which pages load slowly on mobile so we can fix them. You can manage cookie settings from your browser.

Account Security Layers

Each login generates a session token tied to your device. If we detect access from an unfamiliar device or location, we trigger a verification step via SMS to the number linked to your account, adding a practical barrier against unauthorised entry.

Data Retention Period

We keep your account data for as long as your account remains active plus an additional period required by applicable regulations in your region. After that window, records are permanently deleted from our systems and backups.

Third-Party Sharing Limits

Your information goes to payment processors like bKash, Nagad or Rocket strictly to execute deposit and withdrawal requests you initiate. We do not pass your data to advertisers, marketing platforms or unrelated commercial entities.

How to Request Changes

You can ask us to update incorrect details, export your stored data, or delete your account entirely. Submit the request through live chat or the account settings panel and our team processes it, confirming completion by email or SMS.

REACH OUR PRIVACY TEAM

Open a Channel to Ask About Your Data

If you have questions about how your data is stored, want to request deletion, or need clarity on any part of this policy, reach out through our available channels. We handle privacy queries with priority because your confidence in how we manage information is central to the account relationship.

Team online

Live Chat

Open the chat widget from any page on our platform. Our support agents can direct privacy-related queries to the data team. You will receive a reference number to track your request through to resolution.

Email Support

Send your privacy query to our support email address listed in your account settings. Include your registered phone number or username so we can locate your records quickly and respond with the relevant details.

Account Settings

Head to the privacy section inside your account dashboard. From there you can download a summary of your stored data, update contact preferences, or submit a formal data deletion request directly.

Check Answers About Your Data Rights

Below are the questions our support team receives most often about personal data, payment records and account privacy. If your specific concern is not covered here, open a chat session and reference this policy page so the agent knows the context immediately.

We collect your name, email address, phone number, date of birth and the payment method you register — whether that is bKash, Nagad or Rocket. This data is used to verify your identity and process transactions on your account.

We store transaction references and the mobile wallet identifier linked to your deposits and withdrawals. We do not store your wallet PIN or full payment credentials. The transaction data helps us reconcile your account balance and resolve any disputes.

Yes. Head to your account settings and select the data export option, or contact our support chat. We compile a summary of your stored records — personal details, transaction history and session logs — and deliver it to your registered email.

Submit a deletion request through the account settings panel or via live chat. Once processed, your personal records are removed from active systems. Some data may be retained briefly if required by applicable regulations in your jurisdiction before full deletion.

Access is role-restricted. Only team members involved in account verification, payment processing or support queries can view specific personal records. General staff do not have visibility into individual account data or transaction histories.

We share data only with payment processors — bKash, Nagad, Rocket — to complete transactions you initiate. We do not sell or distribute your personal information to advertisers, affiliates or any unrelated commercial entity.

We use functional cookies for session management and preference storage, plus analytics cookies to monitor page performance on mobile devices. You can disable non-essential cookies through your browser settings without affecting core account functionality.

After account closure, we retain records for a period determined by applicable local regulations in eligible regions. Once that retention window ends, all personal data and transaction records are permanently removed from our servers and backup systems.

Yes. The same encryption and session-token verification apply whether you access through a mobile browser or a desktop. If an unfamiliar device attempts login, SMS verification to your registered number is triggered before access is granted.

We notify active account holders by email or SMS when material changes are made to this policy. A summary of what changed and when is posted at the top of this page so you can review updates quickly without reading the entire document again.